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| MEMBER INFORMATION & CUSTOMER CHOICE |
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How to Report an Outage
How to Report a Power Outage:
Follow the instructions below to report outages by telephone through
Choptank's automated outage reporting system.
Please do not report an outage via e-mail.
If your electricity has gone off, please check your fuses or the
breaker panel in your home to determine if it is an isolated problem
before notifying the cooperative.
A system control operator is on duty 24 hours a day as part of
Choptank's established outage procedures.
To report an outage:
Call Choptank's automated outage
reporting system toll free, 800-410-4790.
You will be greeted by an automated menu.
You may be asked to enter the telephone number at the location
of the power outage so the interactive voice response (IVR)
system can confirm your outage if that phone number is not
listed in our records.
The IVR will call you back once the outage has been resolved
to confirm that your power is back on.
During a widespread system outage, Choptank's incoming telephone
lines may be overloaded and you may get a busy signal. Please
try again.
Verify your phone number with Choptank's outage system in advance!
Every attempt will be made to restore your electricity as soon as
possible after line crews are dispatched. In most instances this can
be accomplished within a very reasonable time. There are times when
extreme weather conditions or other problems may complicate the
situation and restoration of service may take longer.
Special Needs Members:
Notify Choptank Electric in advance if a family member uses
life support equipment. Contact our customer service center
at 877-892-0001 with this information.
This will not place that person on a priority restoration
list, however, it allows Choptank to help you make an informed
decision about staying put or relocating the person, based on
the estimated restoration time. It is important to understand
that critical needs members should have a plan to provide for
their emergency needs should an extended power outage occur.
Depending on the cause of the outage, there is no guarantee
that Choptank can restore power to them faster than to other
members.
What to do during an extended outage:
Go in and out of the house as little as possible during cold
weather if electricity is the only heat sources for your home.
Keep drapes and shades closed on the shady side of the house
to keep heat in. Open shades to warm the house on the
southern exposure if the sun is bright.
Food will remain frozen for up to two days and food will
keep approximately one day in the refrigerator if the door is
opened as little as possible. Every time the door is opened,
the length of time food will keep is reduced. The condition
and age of the refrigerator and freezer door gaskets are key
in the length of time food will keep before thawing or
spoiling.
Use a cooler to store milk, fruit and other frequently used
foods to reduce the number of times the refrigerator door is
opened.
In cold weather, the inside temperature of the house will
have to fall below 32 degrees F. for freezing of water pipes
to begin. It may be helpful to open faucets and let them drip
until power is restored. Turning the water heater breaker off
until the water system is completely full again may prevent
damage to the heating element after power is restored.
Layered blankets or clothing will keep you warmer than one
single layer. Air trapped between the layers provides insulation
to help retain body heat.
Choptank Electric Cooperative, Inc., Route 404 & Route 328,
Denton, Maryland 21629 Toll Free: 877-892-0001
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